每次出行，有一些腿腳不方便的小伙伴們。你們是否會(huì)憂慮出行的不便？害怕給機(jī)場的工作人員帶來不便？其實(shí)這些是不用擔(dān)心的，機(jī)場已經(jīng)有很成熟的服務(wù)流程了。大家可以大膽的去向往的地方。不過還有幾項(xiàng)注意事項(xiàng)要注意一下：
1.機(jī)場設(shè)有特殊旅客服務(wù)專項(xiàng)柜臺(tái)，符合承運(yùn)條件的輪椅旅客可前往柜臺(tái)優(yōu)先辦理乘機(jī)手續(xù)。
2.輪椅旅客到達(dá)特殊旅客辦理柜臺(tái)，提出申請(qǐng)，并出示殘疾證及相關(guān)醫(yī)療證明，值機(jī)人員進(jìn)行系統(tǒng)確認(rèn)是否經(jīng)過申請(qǐng)，未提前申請(qǐng)的旅客，根據(jù)航空公司要求進(jìn)行接收，現(xiàn)場申請(qǐng)得到批準(zhǔn)后予以辦理。（必須提前打電話申請(qǐng)航空公司的輪椅服務(wù)）
3.請(qǐng)主動(dòng)告知工作人員身體情況，工作人員根據(jù)座位布局和航空公司的要求，安排合適座位便于乘務(wù)員為您提供服務(wù)。
4.辦完乘機(jī)手續(xù)后，旅客可持身份證件及登機(jī)牌前往問詢臺(tái)使用機(jī)場輪椅并填寫《機(jī)場特殊旅客服務(wù)交接單》，由問詢臺(tái)工作人員安排專人陪同旅客完成安全檢查并送至相應(yīng)登機(jī)口，登機(jī)口工作人員協(xié)助旅客登機(jī)。
注意事項(xiàng)：
1.需要輪椅的旅客必須在訂座時(shí)提出申請(qǐng)，售票員應(yīng)詳細(xì)詢問旅客或其代理人有關(guān)旅客的殘疾情況，以便決定旅客應(yīng)屬于哪一種情況。
2.如屬傷殘（病患）旅客應(yīng)按傷殘（病患）旅客的有關(guān)規(guī)定和接收條件辦理。若無法確定旅客的病情是否危及自身或影響其他旅客時(shí)，需要提供相關(guān)適宜乘機(jī)的《醫(yī)療診斷證明書》。
3.自帶輪椅可免費(fèi)運(yùn)輸，作為托運(yùn)行李裝在貨艙內(nèi)。
注：具體標(biāo)準(zhǔn)按照實(shí)際承運(yùn)航空公司標(biāo)準(zhǔn)執(zhí)行。
電動(dòng)輪椅托運(yùn)要求
1.如您攜帶電動(dòng)輪椅，需在乘機(jī)當(dāng)天提前2小時(shí)到達(dá)機(jī)場與航司的工作人員聯(lián)系辦理托運(yùn)手續(xù)。
2.請(qǐng)留意以下包裝要求：
電動(dòng)輪椅在托運(yùn)時(shí)，其包裝應(yīng)該符合下列要求：
（a）裝有防漏型電池的輪椅：
須確保電池不發(fā)生短路且安全地安裝在輪椅上；如電池可以拆分，必須拆下電池，放入堅(jiān)固的硬質(zhì)包裝內(nèi)運(yùn)載，作為交運(yùn)行李存放在貨艙內(nèi)。
（b）裝有溢漏型電池的輪椅：
須卸下電池放入堅(jiān)固的硬質(zhì)包裝，如無法卸下電池，應(yīng)確保輪椅在運(yùn)輸過程中始終處于直立狀態(tài)。包裝應(yīng)該具有防漏功能，確保電池不發(fā)生短路，并且周圍用合適的吸附材料填滿，以吸收任何泄漏液體。
（c）裝有鋰離子電池的輪椅：
須卸下電池，并將電池?cái)y帶入客艙；
每塊電池額定瓦時(shí)數(shù)不得超過300Wh；
如果輪椅上配備的電池是2塊，則每塊電池額定瓦時(shí)數(shù)不得超過160Wh；
每位旅客最多可攜帶一個(gè)額定瓦時(shí)數(shù)不超過300Wh的備用電池，或兩個(gè)額定瓦時(shí)數(shù)各不超過160Wh的備用電池
航空公司的輪椅服務(wù)非常人性化，從申請(qǐng)流程到實(shí)際使用，每一個(gè)環(huán)節(jié)都在為腿腳不便的乘客提供舒適、便捷的飛行體驗(yàn)。這項(xiàng)服務(wù)不僅讓乘客在旅途中更加輕松自在，也展現(xiàn)了航空公司對(duì)特殊旅客的細(xì)心關(guān)懷和照顧。
Every trip, there are some leg inconvenience of the little friends. Are you worried about the inconvenience? Afraid of inconveniencing airport staff? Actually these need not worry, the airport already had very mature service flow. Where people can boldly go. But there are a few caveats:
1. The airport has a special counter for special passenger services. Wheelchair passengers who meet the transport requirements can go to the counter for priority check-in.
2. The wheelchair passenger arrives at the special passenger processing counter, applies, and presents the disability certificate and the relevant medical certificate, and the check-in staff carries out a systematic verification of whether the passenger who has not applied in advance has already done so, according to the requirements of the airlines to receive, on-site applications are approved for processing. (you must call ahead to apply for airline wheelchair service)
3. Please take the initiative to inform the staff health, staff according to the seat layout and airline requirements, arrange suitable seats for flight attendants to provide you with services.
4. After the check-in procedure, the passenger can go to the information desk with his identity card and boarding pass to use the airport wheelchair and fill in the“Airport special passenger service handover form”, the information desk staff arranged to escort passengers to complete the security check and send to the appropriate gate, gate staff to assist passengers boarding.
Notes:
1. Passengers who need wheelchairs must apply at the time of booking and the conductor should ask the passenger or his/her agent in detail about the passenger's disability in order to decide which condition the passenger should be in.
2. If the passengers are disabled (patients) should be disabled (patients) passengers in accordance with the relevant provisions and reception conditions. If it is not possible to determine whether a passenger's illness is a danger to himself or to other passengers, a medical certificate is required for appropriate travel.
3. The self-carried wheelchair can be transported free of charge and packed in the cargo hold as checked baggage.
Note: The specific standards shall be implemented according to the actual carrier standards. Consignment requirements for electric wheelchairs
1. If you are carrying an electric wheelchair, you need to arrive at the airport 2 hours before your flight date to check in with the airline staff.
2. Please pay attention to the following packing requirements:
when the electric wheelchair is shipped, its packing should meet the following requirements:
(a) a wheelchair with leak-proof batteries: to ensure that the batteries do not short-circuit and safely installed in the wheelchair; If the battery can be disassembled, it must be removed and transported in a strong hard packing and stored in the cargo hold as a transit baggage.
(b) wheelchairs with leaky batteries: the batteries shall be removed and placed in rigid packaging. If the batteries can not be removed, ensure that the wheelchair is always in an upright position during transportation. The packaging shall be leak-proof to ensure that the battery is not short-circuited and is surrounded by suitable absorbent material to absorb any leaking liquid.
(c) wheelchair with lithium-ion battery: the batteries shall be removed and carried into the cabin, the watt-hour rating of each battery shall not exceed 300 wh, and if the wheelchair is equipped with 2 batteries, each passenger is allowed to carry a spare battery with a watt-hour rating not exceeding 300WH or two spare batteries with a watt-hour rating not exceeding 160WH each
The airline's wheelchair service is very human, from the application process to the actual use of every link in the leg for passengers to provide a comfortable and convenient flight experience. The service not only makes passengers more comfortable on the journey, but also shows the airline's care and attention to special passengers.
