在出行中，難免會有意外情況，需要退票。當我們退票時，請務必到購票平臺操作，這是由于平臺與航司之間存在相關協議，若直接到航司退票，可能會影響自身權益。接下來我為大家整理了退票的流程：

1.確認退票政策：

- 在退票之前，務必仔細閱讀所購機票的退票政策以及在線旅游平臺的相關規定。了解退票的時間限制、手續費收取標準等重要信息，以便確認是否符合退票條件以及預估可能產生的費用。

2.登錄購票平臺賬號：

- 打開在線平臺的手機應用程序或網站，使用您購票時使用的賬號和密碼進行登錄。

3.找到訂單頁面：

- 登錄成功后，在平臺的界面上找到與訂單相關的入口。通常在手機應用中，可以點擊“我的”或類似的選項，然后在其中找到“訂單”“我的行程”等相關菜單；在網站上，一般也會有“我的訂單”“個人中心”等區域，里面包含您的購票記錄。

4.選擇退票訂單：

- 在訂單列表中，找到您需要退票的機票訂單。訂單列表可能會按照預訂時間、出行時間等方式進行排序，方便您查找。

5.發起退票申請：

- 進入具體的訂單頁面后，通常會有“退票”“我要退票”等按鈕或鏈接，點擊該按鈕以發起退票申請。有些平臺可能會在這一步要求您選擇退票的原因，如行程變更、航班取消等，但這不是必需的步驟。

6.確認退票信息：

- 在提交退票申請之前，平臺會顯示退票的相關信息，包括退票手續費、可退還的金額等。請仔細核對這些信息，確保無誤后再進行下一步操作。

7.提交退票申請：

- 確認退票信息后，點擊“提交”“確認退票”等按鈕，正式提交退票申請。有些平臺可能會再次提示您確認退票操作，以避免誤操作。

8.等待審核與退款：

- 提交退票申請后，在線旅游平臺會將您的申請提交給航空公司進行審核。審核的時間可能會因平臺和航空公司的工作效率而有所不同，請耐心等待。

- 一旦審核通過，退款將按照您購票時的支付方式原路退回。您可以關注支付賬戶的退款到賬情況，或者在平臺上查看退款進度。如果長時間未收到退款或遇到其他問題，可以及時聯系在線旅游平臺的客服進行咨詢和解決。

During travel, unexpected situations may arise that necessitate ticket cancellations. When cancelling a ticket, it essential to do so on the ticketing platform you used for purchase. This is due to the agreements between the platform and the airline. Directly cancelling with the might affect your rights. Here is the process for cancelling a ticket: 

1. Confirm the cancellation policy:

 - Before cancelling, make sure to carefully read the cancellation of the ticket you purchased as well as the relevant regulations of the online travel platform. Understanding the time limits for cancellation, the standards for charging cancellation fees, other important information will help you determine if you meet the conditions for cancellation and estimate potential costs.

 2. Log in to the ticketing platform account:

 - Open mobile app or website of the online platform and log in using the account and password you used when purchasing the ticket. 

3. Find the order page: 

- After in, find the entry related to orders on the platform's interface. Usually, on the mobile app, you can click on "Me" or a similar option, find "Orders" or "My Trips" in the menu; on the website, there are usually areas like "My Orders" or "Personal Center" contain your ticket purchase records.

 4. Select the order to cancel:

 - In the list of orders, find the ticket order you need to cancel. The list be sorted by booking time, travel time, etc., making it easier for you to find.

 5. Initiate the cancellation request:

 - After entering the specific page, there will usually be a button or link saying "Cancel" or "I want to cancel". Click this button to initiate the cancellation request. Some platforms require you to choose a reason for the cancellation, such as a change in plans or flight cancellation, but this is not a mandatory step.

 6. Confirm the information:

 - Before submitting the cancellation request, the platform will display relevant cancellation information, including the cancellation fee and the refundable amount. Make sure to check this carefully to ensure it is correct before proceeding to the next step. 

7. Submit the cancellation request:

 - After confirming the cancellation information, click the "Submit" "Confirm Cancellation" button to officially submit the cancellation request. Some platforms may prompt you to confirm the cancellation action again to avoid accidental operations.

 8. Wait review and refund: 

 After submitting the cancellation request, the online travel platform will submit your request to the airline for review. The review time may vary depending on efficiency of the platform and the airline, so please be patient. 

- Once the review is passed, the refund will be returned to your payment account in the same it was paid. You can check the refund status on your payment account or on the platform. If you do not receive the refund for a long time or encounter problems, you can contact the customer service of the online travel platform for consultation and resolution.