親愛的小伙伴們，當您的托運行李在運輸過程中被損壞時，您可以按照以下步驟操作來減少自己的損失：

現場發現損壞 ：

在取行李時立即檢查，如有損壞，現場拍照或錄視頻留證。

填寫《行李運輸事故記錄單》，并向工作人員提供必要的身份和登機牌信息。

事后發現損壞 ： 

如果您在離開機場后才發現行李損壞，請盡快聯系航空公司客服并說明情況。 

發送損壞行李的照片和相關行程信息，以便航空公司為您開具事故記錄。

 賠償要求 ：

根據《中華人民共和國民用航空法》，您有權要求航空公司進行賠償。

 賠償可能包括實物替換或現金賠償，具體金額和方式需根據航空公司的政策和法律規定確定。

溫馨提示：

如果您托運了昂貴物品，務必在托運時辦理價值證明，否則可能會按照每公斤最高100元的標準進行賠償。

如果大家對賠償不滿意，可以向 中國民用航空局消費者事務中心 申訴，申訴方式有三種：

① 官方申訴電話：12326；

② 官方網站：www.caacca.cn

③ 官方投訴郵箱：caacts@163.com

Dear friends, when your checked luggage is damaged during transportation, you can follow the steps below to minimize your losses: 

On-site of Damage:

Immediately inspect your luggage upon retrieval. If damaged, take photos or videos on-site as evidence. Fill out the "Luggage Transport Incident Report" provide necessary identification and boarding pass information to the staff. 

Post-Facto Discovery of Damage: 

If you discover the damage after leaving the airport, contact the airline service as soon as possible and explain the situation. Send photos of the damaged luggage and related travel information to the airline to obtain an incident report. Compensation ClaimAccording to the "Civil Aviation Law of the People's Republic of China," you have the right to claim compensation from the airline. The compensation may include physical or cash compensation. The specific amount and method will be determined based on the airline's policy and legal regulations. 

Important Tips: 

If you check expensive items, be to declare their value at the time of check-in; otherwise, compensation may be limited to a maximum of 100 yuan per kilogram. If you areatisfied with the compensation, you can file a complaint with the Civil Aviation Administration of China (CAAC) Consumer Affairs Center. There are three ways to file a: 

① Official complaint hotline: 12326;

② Official website: www.caacca.cn 

③ Official complaint email: caacts@13.com